Accessibility Statement

Last Updated: April 2026

1. Our Commitment

Coastal Luxury Real Estate and Rentals (“Coastal Luxury,” “we,” “us,” or “our”) is committed to ensuring that our website located at coastalluxuryhhi.com (the “Website”) is accessible to all individuals, including those with disabilities. We believe that every person deserves the ability to browse our properties, learn about our services, and connect with our team with dignity and ease.

We recognize that accessibility is an ongoing effort, and we are continually working to improve the experience on our Website for all users.

2. Current Efforts

While our Website is not yet fully compliant with all accessibility standards, we are actively working toward improving accessibility and are committed to making meaningful progress over time.

The steps we are currently taking include designing our Website with clear visual hierarchy, readable typography, and sufficient color contrast to support users with visual impairments. We are working to ensure that core navigation, contact forms, and key informational content are accessible using keyboard-only navigation. We are implementing descriptive alt text for images across the Website, including property photographs and team portraits. We are structuring our pages with proper heading hierarchy, semantic HTML elements, and descriptive link text to support screen readers and assistive technologies. We are ensuring that interactive elements such as buttons, form fields, and dropdown menus are clearly labeled and operable through multiple input methods. We are evaluating our third-party integrations, including our property listing and booking tools powered by Guesty, to understand their accessibility capabilities and advocate for improvements where needed.

3. Accessibility Standards

We are using the Web Content Accessibility Guidelines (WCAG) 2.1, published by the World Wide Web Consortium (W3C), as our reference framework. Our goal is to meet Level AA conformance, which addresses the most common barriers experienced by users with disabilities.

We want to be transparent that our Website does not currently meet full WCAG 2.1 Level AA conformance across all pages and features. Some areas of the Website may present challenges for users who rely on assistive technologies. We are aware of these limitations and are working to address them as part of our ongoing improvement process.

4. Known Limitations

In the interest of transparency, the following are areas where we are aware that our Website may not yet fully meet accessibility standards.

Some third-party embedded content, including property booking calendars and availability widgets, may not be fully accessible. These tools are provided by external platforms and their accessibility is partially outside of our direct control. We are working with our technology partners to encourage improvements.

Some images and visual content may not yet have complete or fully descriptive alternative text. We are in the process of auditing and updating alt text across the Website.

Some PDF documents or downloadable materials linked from the Website may not be fully accessible to screen readers. We are working to provide accessible alternatives where possible.

Certain interactive elements and animations on the Website may present challenges for users with motion sensitivities or cognitive disabilities. We are evaluating these features and exploring options to reduce or provide controls for motion where feasible.

Older content or pages that have not yet been updated may not meet our current accessibility goals. We are prioritizing these pages for review and improvement.

5. Third-Party Content and Integrations

Our Website integrates with third-party services and platforms, including but not limited to Guesty for property listings and booking functionality, Google Maps for location display, Google Analytics for website performance analysis, and embedded social media content.

While we make every effort to select partners and platforms that share our commitment to accessibility, we do not have full control over the accessibility of third-party content or tools. We encourage our third-party partners to maintain and improve the accessibility of their products and services.

If you encounter an accessibility barrier related to a third-party integration on our Website, please let us know and we will do our best to provide the information or service you need through an alternative method.

6. Assistive Technology Compatibility

Our Website is intended to be compatible with the following common assistive technologies: screen readers such as JAWS, NVDA, and VoiceOver, screen magnification software, speech recognition software such as Dragon NaturallySpeaking, keyboard-only navigation, and browser-based accessibility tools and extensions.

If you experience difficulty using any assistive technology with our Website, please contact us so we can work to address the issue or provide the information you need in an alternative format.

7. Feedback and Contact

We welcome your feedback on the accessibility of our Website. If you encounter any accessibility barriers, have difficulty accessing any content or feature, or have suggestions for how we can improve, please let us know. Your input helps us identify areas where we can do better.

You can reach our team by visiting the contact us page on our Website. When reaching out about an accessibility concern, it is helpful to include a description of the issue you encountered, the page or feature where you experienced the barrier, the assistive technology or browser you were using (if applicable), and your preferred method of contact so we can follow up with you.

We aim to respond to all accessibility-related inquiries within five business days. If you need information from our Website in an alternative format — such as large print, plain text, or a phone conversation — we will make every reasonable effort to accommodate your request.

8. Alternative Access

If any part of our Website is not accessible to you and you need assistance, our team is available to help you directly. We are happy to provide property information, answer questions about our services, assist with rental inquiries or bookings, and share any content from our Website in an accessible format — all through a direct conversation with a member of our team.

For vacation rental inquiries, you may contact Sam at (854) 257-7933. For real estate inquiries, you may contact Julie at (843) 384-0928. For general inquiries or accessibility-related requests, please visit the contact us page on our Website.

We believe that a phone call or personal conversation should never be a workaround for poor accessibility — but we also want to make sure that no one is ever unable to access our services while we continue to improve our digital experience.

9. Ongoing Improvement

Accessibility is not a one-time project. It is an ongoing commitment that requires regular attention, testing, and improvement. Our ongoing efforts include conducting periodic accessibility audits of our Website using both automated tools and manual testing, training our team members on accessibility best practices when creating and publishing new content, incorporating accessibility considerations into the design and development of all new pages and features, reviewing and improving the accessibility of existing content on a rolling basis, monitoring updates and improvements from our third-party platform partners, and staying informed about evolving accessibility standards, guidelines, and legal requirements.

We are committed to making continuous progress and holding ourselves accountable to the individuals and families we serve.

10. Legal Framework

This Accessibility Statement is provided in alignment with the Americans with Disabilities Act (ADA), which prohibits discrimination on the basis of disability and has been interpreted by the Department of Justice to apply to websites and digital services offered by places of public accommodation.

We also reference the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our technical standard, consistent with the guidelines recommended by the Department of Justice and widely recognized as the benchmark for web accessibility in the United States.

While there is currently no single federal statute that explicitly mandates specific technical standards for private-sector website accessibility, we recognize the evolving legal landscape and are committed to meeting or exceeding the expectations set by the ADA, the Department of Justice, and applicable South Carolina state law.

South Carolina law, including the South Carolina Human Affairs Law (S.C. Code Ann. § 1-13-10 et seq.), prohibits discrimination on the basis of disability in places of public accommodation. We are committed to ensuring that our digital presence reflects the same standard of inclusion and accessibility that we uphold in all aspects of our business.

11. Changes to This Statement

We may update this Accessibility Statement from time to time to reflect improvements to our Website, changes in accessibility standards, or updates to applicable law. Changes will be reflected by updating the “Last Updated” date at the top of this page.

12. Contact

For any questions, concerns, or feedback regarding the accessibility of our Website, please contact us by visiting the contact us page on our Website.

Coastal Luxury Real Estate and Rentals Hilton Head Island, South Carolina